About Stream
Stream Digital Services is a global technology and services company with over 3 decades of experience through its group companies and subsidiaries. It provides a wide array of services, including BPM, AI, Technology, Digitalization, and Advisory services. Our core focus lies in seamlessly integrating people, processes, and technology to drive innovation and empower clients across diverse industries. Our mission is to help our clients expand their reach, enhance productivity, and successfully grow their businesses.
Who we are, What we do
Our motto – Simplifying Your Future!
At Stream, we collaborate with our clients to create a strategic roadmap for delivering exceptional customer experiences across all channels through technology innovation and service excellence.
Working closely with our client’s strategic, operational & functional levels we help businesses delight their customers by creating a consumer-first mindset.
Meet the Leadership Team
Meet our experienced leaders who drive our success and embody our values.
Founder Director and CEO
Ajay Guliya
A passionate technology leader with over 3 decades of experience, Ajay steers Stream towards continuous growth and success, ensuring our clients receive top-notch services and AI-led innovative solutions.
Chief Operating Officer
Parag Sharma
Parag is a seasoned leader in CLM, bringing over 25 years of expertise in contact center operations and business strategy across diverse sectors, including BFSI and automotive sales.
Meet the Team
Meet our experienced team who drive our success and embody our values.
Founder Director and CEO
Ajay Guliya
A passionate technology leader with over 3 decades of experience, Ajay steers Stream towards continuous growth and success, ensuring our clients receive top-notch services and AI-led innovative solutions.
Head - Training and Quality
Puneet Bali
Puneet is a seasoned CX leader with more than 20 years of experience enhancing customer experiences across multiple industries through innovative quality and training initiatives.
Chief Operating Officer
Parag Sharma
Parag is a seasoned leader in CLM, bringing over 25 years of expertise in contact center operations and business strategy across diverse sectors, including BFSI and automotive sales.
Head - Human Resources
Pankaj Rai
Pankaj is a seasoned HR professional with over 15 years of experience across various sectors, specializing in talent management, human resources transformation, and strategic human capital development.
Head - Transition
Naveen Motwani
Naveen is a strategic and performance-oriented professional with more than 20 years of experience in managing operations, project management, and process automation.
Head - Technology
Ravindra Singh
Ravindra is an experienced IT professional with 17 years in IT infrastructure and service delivery, specializing in information security and technology management across diverse business sectors.
Stream's DNA
MISSION
Simplifying your Future!
We help our clients provide delightful consumer experiences through real-world strategies, practical technologies, agile processes, and thoughtful people.
VISION
AI-powered transformation.
To be the global leader in transforming businesses by delivering unparalleled consumer experiences through innovative strategies, technologies, and AI solutions.
PHILOSOPHY
Customer 360.
Become an integrated service arm of our client's businesses to deliver delightful consumer experiences through full-spectrum process integration and innovative AI solutions.
VALUES
Enhancing every aspect of our service.
Client First, Integrity, Respect, Collaboration, Innovation, Learning, and Excellence define our core values, across all interactions with our stakeholders, both external and internal.
The People Culture
At the heart of our company culture lies a commitment to embodying and promoting our core values. These values not only define how we operate but also guide our decision-making and interactions both internally and externally, fostering a work environment that thrives on mutual trust and shared goals.
Client First
We prioritize our clients’ needs and strive to exceed their expectations in every project and interaction. This client-centric approach ensures that we deliver tailored solutions that genuinely add value to their business.
Integrity
Our actions are governed by a strong moral compass, ensuring honesty and fairness in our dealings with colleagues, clients, and partners. We believe in doing the right thing, even when no one is watching, which builds a foundation of trust.
Respect
We celebrate diversity and treat everyone with dignity and courtesy. By valuing individual perspectives and unique contributions, we create an inclusive atmosphere where everyone feels valued and empowered.
Collaboration
We encourage teamwork and believe that the best results stem from working together. Our collaborative environment allows us to combine our strengths and talents to achieve common goals and foster innovation.
Innovation
We embrace change and continually seek creative ways to solve problems. Our commitment to innovation drives us to explore new ideas and technologies that can improve our services and operations.
Learning
Continuous learning is integral to our culture. We invest in the development of our team’s skills and knowledge to keep them abreast of industry trends and advancements, ensuring we are always positioned to serve our clients effectively.
Excellence
We are committed to excellence in all we do. This commitment to quality drives us to set high standards for our work and continually seek improvements in our processes and outcomes.
Services Offered
CX Services
Build and Run
Manage consumer touchpoints throughout the Customer Lifecycle across all media.
Digitalisation
AI led Transformation
Transform business processes using AI led digitalisation.
Technology
AI Services
Analyse and Enhance
Embed AI Agents within processes to enhance the business delivery.
Advisory
ConsultingÂ
Partner in your decision-making to transform your business.
Backoffice
Optimise and Manage
Optimize the processes for better internal efficiencies, and enhanced scalability, and let you focus on the core.
Certifications
ISO 27001:2013
Information Security Management Systems certification for risk management, cyber-resilience and operational excellence.
ISO 9001:2015
International standard for a Quality Management System to provide products and services that meet customer and regulatory requirements.
CMMi - Level 3
Accreditation from the Capability Maturity Model Integration Institute to show that there are organization-wide standards to provide processes for all of Stream’s initiatives, projects and portfolios.
BS 10012:2017
British Standard for Personal Information Management Systems for helping organizations develop processes in collection, handling, storage and deletion of personal data/ information.
Our Global Presence
United Kingdom
United States
Saudi Arabia
UAE
Malaysia
India
Extensive Presence across India
Ludhiana
Mohali/Chandigarh
NCR
Jaipur
Ajmer
Ahmedabad
Mumbai
Cochin
Marthandam
Shillong
Agartala
Kolkatta
Ranchi
Jamshedpur
Hyderabad
Zaheerabad
Bengaluru
Chennai
"Our presence across India helps us make customer service accessible with a diverse spread of languages, dialects and locations."